We are sorry to hear that you are unhappy with your purchase and any unwanted items are returned at the customer's expense (unless the product is either proven faulty or was incorrectly sent by Hez Hez or directly by one of our suppliers). The returned item must be in its original packaging and in a saleable condition and accompanied with a Hez Hez Returns Form that can be downloaded below or there will be one on the reverse of the invoice we sent you with your original order.

 

If you wish for us to provide a quote for collection, please send us an e-mail at info@soapboxtrading.co.uk otherwise please return the goods to the address below in protective packaging for transit purposes and we suggest using Royal Mail's Signed For Delivery Service which offers you a proof of postage.

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If you are unhappy with the goods received from your online purchase, we will refund the item(s) if they are sent back at the custome's expense and in a resalable condition within 30 days of receipt of your order.

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DOWNLOAD A RETURNS FORM HERE

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Any refunds will be issued to the original purchase payment method once we have received the goods back in their original saleable condition. This refund only includes the total amount of the goods returned and not the original delivery charge, unless the goods are proven faulty or sent in error.

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We generally do not charge a restocking fee for returned items but with some of our more bulky products, we may have to apply one but this can be discussed prior to any return being made. Any goods with proven manufacturing faults on arrival will be replaced or refunded and some items may not be economically viable to be returned but this will need to be authorised by our returns dept. before a credit or refund is made. 

Please note that any items that have been customised, personalised or used for filming either in production or still photo shoots are non-returnable.

All the above information does not affect your statutory rights.

 

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